Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier,

• the goods (in the case of delivery of one item or a single delivery of several items that you have ordered as part of a single order) or
• the last goods (in the case of separate delivery of several goods that you have ordered as part of a single order) or
• the last partial consignment or the last piece (in the case of delivery of one or more goods that you have ordered as part of a single order in several partial consignments or pieces)

or has taken possession of the property.

To exercise the right to cancel, you must inform us (La Tortilla, Jesús Nevarez, Wiesenweg 17, 85716 Unterschleißheim, Deutschland, Phone: (089) 78 58 23 23, Fax: (089) 78 58 23 24, Email: info∂latortilla.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form)

• To

La Tortilla
Jesús Nevarez
Wiesenweg 17, 85716 Unterschleißheim, Germany
Fax: (089) 78 58 23 24
E-Mail: info∂latortilla.de

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods:

……………………………………………………………………………………………………………

Ordered on:

……………………………………………………………………………………………………………

Received on:

……………………………………………………………………………………………………………

Name of the consumer(s):

……………………………………………………………………………………………………………

Address of the consumer(s):

……………………………………………………………………………………………………………

Signature of the consumer(s) (only for notification on paper):

……………………………………………………………………………………………………………

Date:

……………………………………………………………………………………………………………

(*) Delete as appropriate.

End of the cancellation policy